NOTICE OF JOB OPENING
VACANCY #2264 (Re-Advertised)
POSITION: Administrative Coordinator II (Call Center Manager) Pending Reclassification
DEPARTMENT: Corporate and Continuing Education LOCATION: Harbison Campus
DESCRIPTION OF POSITION: This hands-on position plans, coordinates, manages and directs all aspects of an inbound registration call center team. Responsibilities include supervision, management and leadership, collaboration with key stakeholders, workforce management and analysis, quality assurance and technical support.
Must have proven leadership ability with call center/customer service staff along with a proven track record for coaching and developing employees. Must have sales experience. Must have excellent written and verbal communication and organizational skills. Must have knowledge of call center and telephone technology. Must possess strong financial, analytical, process and decision making skills. Must demonstrate strong MS Office and information technology skills. Ability to multi-task is essential. A wide degree of creativity and latitude is expected.
MINIMUM QUALIFICATIONS: A bachelor’s degree and (3) years relevant experience in inbound call center management; or an associate’s degree and (5) years relevant experience in inbound call center management. Valid SC Drivers License is required.
HIRING RANGE: $36,840-$52,500, Band 06, SC State Classification System. Excellent benefits program that includes: employer provided health, dental, and life insurance; paid holidays; sick and annual leave; and state retirement.
TO APPLY: Qualified applicants visit the SC State Jobs website at www.jobs.sc.gov to complete and submit an on-line application. Priority will be given to applications received by March 22 2010. Resumes will not be accepted in lieu of applications. If position requires degree, official transcripts must be submitted by hire date.
DEADLINE: Open until filled. Previous applicants need not reapply.
AA/EOE/ADA
The Annual Security Report is available at www.midlandstech.edu/security/htm.
PURSUANT TO SECTION 41-1-110 OF THE CODE OF LAWS OF SC, AS AMENDED, THE LANGUAGE USED IN THIS DOCUMENT DOES NOT CREATE AN EMPLOYMENT CONTRACT BETWEEN THE EMPLOYEE AND THE COLLEGE.
DATE OPEN: 03/8/10 Position#000137694/Class Code AH15 /Slot0000
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