DESCRIPTION:
The Help Desk Associate Degree in Occupational Technology is designed to provide an opportunity for students to gain skills and experience necessary to provide technical help desk support.

BEGINNING SEMESTER: Fall/Spring

CAMPUS: Beltline

PLACEMENT TEST SCORES REQUIRED TO ENROLL IN CURRICULUM COURSES:

GRADUATION REQUIREMENTS:
A minimum of 69 semester credit hours is required for this certificate.

Students must earn a grade of "C" or better in all of the courses offered within the Business and Information Systems Technology departments for the grade to count toward graduation. This includes courses with the following prefixes: ACC, BAF, BUS, CPT, CRP, IST, LEG, MGT, MKT and OST.

PROGRAM NOTES:

1. All courses must have a grade of "C" or better to be used toward graduation.
2. Students must work significant time at the College Help Desk.
3. Departmental Electives are three-credit hour courses taken within the Information Systems Department. Information Systems prefixes include AOT (OST), IST and CPT.
4. CPT 101-Introduction to Computers and AOT 105- Keyboarding cannot be used as departmental electives.

General Education Requirements
Course		Prerequisites
ENG 101	English Composition	ENG 100, RDG 100
ENG 102 or ENG 165	English Composition II Professional Communications	ENG 101 ENG 101
BUS 130	Business Communications	ENG 101
Approved Humanities Course		See Humanities List
PSY 201	General Psychology	RDG 100, ENG 032
MAT 110	College Algebra	MAT 102, RDG 100
CPT 168	Programming Logic And Design	RDG 100, MAT 100
CPT 170	Microcomputer Applications	RDG 100, MAT 100
2 Approved Departmental Electives		See Note 3
Major Curriculum Requirements
Course		Prerequisites
CPT 172	Microcomputer Database	CPT 101 or CPT 104 or CPT 170
CPT 174	Microcomputer Spreadsheets	CPT 101 or CPT 104 or CPT 170
CPT 179	Microcomputer Word Processing	CPT 101 or CPT 104 or CPT 170
IST 220	Data Communications	RDG 100
AOT 267	Integrated Information Processing	AOT 105 or keyboard placement
CPT 267	Technical Support Concepts	CPT 172, CPT 174, CPT 179, CPT 168, AND CPT 113 or IST 220
IST 225	Internet Communications	CPT 101 or CPT 104 or CPT 170
CPT 268	Computer End-user Support	CPT 267
IST 286	Tech Support Internship I	CPT 268
IST 287	Tech Support Internship II	IST 286
Cross Technology Requirements
Course		Prerequisites
EEM 243	Introduction To Computer Servicing	RDG 032 & MAT 100 or ASSET reading score of 35+ and NUM 40 or COMPASS reading score of 61+ and PA 25+
MGT 230	Managing Information Resources	CPT 101 or CPT 170, MGT 101
SPC 209	Interpersonal Communication	RDG 100, ENG 100 or equivalent test score

Information Systems Technology Syllabi:

COMPUTER PROGRAMMING TECHNOLOGY (CPT prefix courses)

COURT REPORTING TECHNOLOGY (CRP prefix courses)

ADMINISTRATIVE OFFICE TECHNOLOGY/OFFICE SYSTEMS TECHNOLOGY (AOT/OST prefix courses)

INFORMATION SYSTEMS TECHNOLOGY (IST prefix courses)

11/29/07