If we are not satisfied with the institution process and resolution what recourse do we have?

• If you are dissatisfied with the outcome from using an institutional grievance procedure you may file a complaint with the U.S. Office of Civil Rights. Learn more about the OCR complaint process from their brochure How to File a Discrimination Complaint with the Office for Civil Rights online at http://www.ed.gov/ocr/docs.howto.html, email ocr.ed.gov, or phone toll-free 1-800-421-3481 (TDD users dial toll-free 1-877-521-2172).

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