Degree Requirements
HELP DESK
Certificate in Computer Technology (HLP6)
| This certificate may be incorporated into a 2 year Help Desk A.O.T. Degree. |
DESCRIPTION:
The Help Desk Certificate is designed to provide an opportunity for students to gain skills and experience necessary to provide technical help desk support.
BEGINNING SEMESTER: Fall/Spring
CAMPUS: Beltline
ADMISSIONS REQUIREMENTS:
Must have completed with a "C" or better, CPT 172, CPT 174, CPT 179, CPT 168, and CPT 113. For complete orientation for this certificate contact John Sukovich, 738-7886, LB 108.
GRADUATION REQUIREMENTS:
A minimum of 30 semester credit hours is required for this certificate.
Students must earn a grade of "C" or better in all of the courses offered within the Business and Information Systems Technology departments for the grade to count toward graduation. This includes courses with the following prefixes: ACC, BAF, BUS, CPT, CRP, IST, LEG, MGT, MKT and OST.
PROGRAM NOTES:
- All courses must have a grade of "C" or better to be used toward graduation.
- Students must work significant time at the College Help Desk.
| Course | Prerequisites | |
| OST 267 | Integrated Information Processing | CPT 170 |
| ENG 165 | Professional Communications | ENG 101 |
| CPT 267 | Tech Support | CPT 172, CPT 174, CPT 179, CPT 168 and CPT 113 |
| EEM 243 | Introduction To Computer Servicing | ASSET reading score of 35+ and NUM 40
or COMPASS reading score of 61+ and PA 25+ |
| MGT 230 | Managing Information Resources | CPT 170 or CPT 101 |
| IST 225 | Internet Communications | CPT 170 |
| CPT 268 | Computer End-user Support | CPT 267 |
| SPC 209 | Interpersonal Communication | RDG 100, ENG 100 or equivalent test score |
| IST 286 | Tech Support Internship I | CPT 268 |
| IST 287 | Tech Support Internship II | IST 286 |
and/or Alternates |
|
| ENG 165 | CPT 267 |
| CPT 267 | EEM 243 |
| MGT 230 | |